Job Opportunities

Job Title: Clinic Manager (Advanced Clinical & Operational Lead)
Reporting To: Founder / Director

Primary Goals / Purpose of Role

To lead the clinic operationally and clinically, ensuring exceptional standards, profitability, and team performance. The Clinic Manager operates as both a senior practitioner and business leader, maintaining the Tej & Co brand’s reputation while driving growth, innovation, and client satisfaction.

Main Objectives

• Oversee all aspects of clinic operations, performance, and profitability.
• Deliver advanced treatments while supervising the team’s clinical quality.
• Lead by example through professionalism, expertise, and accountability.
• Manage team performance, recruitment, and training in collaboration with the Founder.
• Drive marketing, social media, and sales initiatives to increase turnover.

Key Duties & Responsibilities

Leadership & Business Management

• Manage daily clinic operations, ensuring seamless client and team experience.
• Oversee staff scheduling, rotas, and resource allocation.
• Monitor key performance indicators (KPIs), reporting to the Founder.
• Lead team meetings and performance reviews.
• Drive profitability through cross-selling, upselling, and service optimisation.
• Maintain compliance with all clinic policies, and health and safety standards.

Marketing & Business Growth

• Collaborate with the Founder to develop and execute marketing plans.
• Oversee and contribute to social media presence, ensuring brand alignment.
• Implement local promotional initiatives and partnerships.
• Track and report on campaign performance and ROI.

Clinical & Service Leadership

• Deliver all advanced treatments within the Senior Therapist scope.
• Ensure treatment quality, safety, and client satisfaction are consistently met.
• Coach and develop therapists, promoting continuous learning.
• Handle complex client consultations and treatment escalations.

Financial & Administrative Responsibilities

• Manage stock control, ordering, and supplier relationships.
• Support financial management, including invoicing, cash handling, and reporting.
• Identify areas to reduce waste and improve efficiency.

Team Culture & Development

• Foster a positive, motivated, and accountable team culture.
• Recognise and reward performance; address underperformance promptly.
• Ensure all team members understand and uphold Tej & Co standards.

Skills, Attributes & Training

• Minimum NVQ Level 4 (Advanced Aesthetic) or equivalent.
• Proven management and leadership experience in a clinical or aesthetic environment.
• Strong commercial and financial awareness.
• Excellent communication, organisation, and strategic thinking skills.
• Confident with social media, marketing initiatives, and performance reporting.

General Standards

• Represent Tej & Co with integrity, discretion, and professionalism.
• Demonstrate proactive leadership and accountability.
• Uphold Tej & Co’s luxury brand values in every client and team interaction.
• Continuously seek opportunities for improvement and innovation.